SAFER GAMBLING

18. Safer gambling.

Simply put

We take safer gambling very seriously and there are a variety of tools available on site to help you if you need them. But if you can’t find what you need, just contact us, we will always be ready to help.

18.1. Details of all our safer gambling tools can be found here and we recommend you get familiar with them. We strongly recommend that if your computer or device is used by children or young people, any information on your account is kept confidential and secure. You may also wish to make use of parental control software such as netnanny (www.netnanny.com) or cybersitter (www.cybersitter.com).

18.2. If you self-exclude, you should not attempt to access our services during that time. You acknowledge and agree that should you choose to self-exclude from our services, directly or via a multi operator service we are registered with, you will not attempt to create or use a new account during your selected self-exclusion period, until such self-exclusion has expired, and the re-opening process completed. In the event you are in breach of the foregoing, we shall be entitled to block any new account you open, forfeit any funds therein, and we shall not be liable to refund to you any funds you may have wagered or won through such account. For more information regarding self-exclusion please see our Safer Gambling Policy or our Safer Gambling Portal in your account.

18.3. You can also self-exclude with GAMSTOP, but we are not responsible for the services they provide. GAMSTOP are a national self-exclusion scheme which you can sign up to. However, we do not control the scheme and we therefore cannot be held responsible if you self-exclude with GAMSTOP but are still able to open an account with us. You can find details of the service and their terms of use here: https://www.gamstop.co.uk/terms-of-use.

18.4. In instances where a self-exclusion has been applied but unsettled bets remain on your account, these bets will be honoured, and any winnings will be returned to you via the last payment method used. Should our payment to you be rejected, we will contact you by email to request updated payment details to enable us to make the payment. Should you not provide updated bank details within 30 days we may at our sole discretion donate these to funds to a charity of our choice, although this does not affect your rights to these funds which will be made available by contacting our customer service department.