Frequently Asked Questions

Got any questions about Heart Bingo? Please read our FAQs below.

Can I get a Welcome Bonus?

Yes of course! All new customers can receive a £30 Bingo Bonus and 100 Free Spins when they deposit and play £10. Click here for the full T&Cs.

What is the Welcome bonus?

Once you’ve registered, simply deposit and play £10 on any Bingo or Slot Games except for Aviator and you’ll get £30 Bingo Bonus to play in the Heart Bonanza Bingo Room and 100 Free Spins to play on Make Me a Millionaire Slot Game. Click here for the full T&Cs.

Frequently Asked Questions

How can I play on Heart Bingo?
Create your new account by clicking ‘Sign Up’ and you’ll be able to play at Heart Bingo. It only takes a minute!
Why does the bingo lobby look different?
On the 27th of January we moved to a different bingo network which is why the lobby has a new look.
Can I keep my old bingo nickname?
All existing bingo nicknames will be uploaded to the new network on Monday 27th January, as long as no one else has the same nickname as you then you keep the same name.
What are the features of the new bingo product?
There are lots of great features available on our bingo product, including prizes for 1 to go and 2 to go, exclusive games like Deal or No Deal Bingo and Fluffy Favourites Bingo. In addition to huge jackpots, free tickets and everyone win games.
What are the new bingo rooms called?
Our main Bingo room is called the Feel-Good Bingo and most free tickets will be rewarded into this room. Our Value Room is called Penny Hits where tickets start from as little as 1p. We also have a fantastic 70 Ball room called Vibe with 75 and an 80 Ball room called Disco 80. Furthermore, you can find Bingo versions of your favourite Slot games like Deal or No Deal Bingo and Fluffy Favourites Bingo. Keep your eyes peeled for huge jackpot rooms at the start of each month with bigger prizes and rewards than ever before.
What devices can I play Heart Bingo on now?
You can play on your mobile, tablet and laptop - and we also have new Apps ready to download! Find them in the App Store and Google Play.
Where can I see my bonuses?
Bonus funds and free ticket allocations can be found by clicking on your profile icon and selecting Bonus Centre from the drop-down menu.
How do I use free bingo tickets?
Once you have been awarded bingo tickets you will receive a message to accept. Within the bingo room you can switch between using cash or free tickets to purchase your next tickets. Then select how many you would like to use. You will then receive a purchase confirmation message.
How do I prebuy tickets?
Currently, you are only able to prebuy bingo tickets from a mobile device within the main bingo lobby area.
Are there any changes to free bingo tickets?
Tickets are no longer rewarded to be used on a specific bingo room but are now credited across a specific room variant. Therefore, if you receive tickets for 90 Ball Bingo, they can be used in any 90 Ball Bingo room, and 75 Ball tickets can be used across any 75 Ball Bingo room.
Will you still have Free Bingo at the weekends?
Yes, our Free Bingo Room will run every Saturday and Sunday between midday and midnight.
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The website is operated by BV Gaming Limited (trading as “Heart Bingo”), a company registered in Gibraltar (company registration number 42734). BV Gaming Limited's registered office is located at Suite 23, Portland House, Glacis Road, Gibraltar, GX11 1AA and its trading office is located at Suite 2:01, World Trade Center, Bayside Road, Gibraltar, GX11 1AA.


The Heart Bingo brand is being used under licence from Global Media Group Services Limited.


BV Gaming Limited is licenced and regulated as an online gambling operator in: 1. Great Britain by the Gambling Commission of Great Britain under account number 39576, 2. Ireland, by the Revenue Commissioners under licence number 1010233; and 3. For users located in any other jurisdictions, in Gibraltar, BV (Gibraltar) Limited is licenced by the Government of Gibraltar under licence numbers 001 and 014 and regulated by the Gibraltar Gambling Commissioner. We may also require documents from you for your account verification before you can withdraw funds, please Click here for more details.


The National Gambling Helpline number (0808 8020 133).


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