Terms and Conditions

WEBSITE TERMS AND CONDITIONS

Please read these Terms and Conditions carefully before using this Website and registering as a Member. If you have any questions relating to this Website or the Terms and Conditions, please check our FAQs, or contact our Customer Support team (their contact details can be found here). By using this Website you indicate your acceptance of the Terms and Conditions set out below.

You should also read our Privacy Policy, which can be found here.

These terms and conditions were last updated on 27th February 2018 and supercede any previous terms and conditions.

1. INTRODUCTION

1.1 This Website (as defined below) is operated by Entertaining Play Limited (which we will refer to as "us", "we" and "our"), which is a limited company registered in Gibraltar with company number 101075. Our principal place of business is at Suite 2, Floor 2, Waterport Place, Gibraltar. Entertaining Play Limited is part of a group of companies (which we will refer to as the “Gamesys Group”).

1.2 In these Terms and Conditions, we will refer to you as "you" and "your".

1.3 These Terms and Conditions form a legally binding agreement between you and us.

1.4 These Terms and Conditions apply when you use the Website and supersede any previous agreements in relation to your use of the Website. You confirm that you have not accepted these Terms and Conditions as a result of any statements made by us that are not contained in these Terms and Conditions.

1.5 We can change these Terms and Conditions at any time. We recommend that you revisit and read these Terms and Conditions regularly, as they govern your use of the Website. Our gambling licence requires us to notify you if we make material changes to these Terms and Conditions. When we make material changes to them we will post a notice on the Website and such changes will only come into force fourteen (14) days after the date of such notification. If you do not agree to those changes, please do not continue to use the Website. You are free to close your Member account within such fourteen (14) day period.

1.6 Your continued use of the Website constitutes ongoing acceptance of these Terms and Conditions and the documents referred to in these Terms and Conditions as they are updated from time to time.

2. DEFINITIONS USED IN THESE TERMS AND CONDITIONS

In these Terms and Conditions, where we use capitalised words they will have the meanings set out below:

Complaint means any complaint about any Game or our services.

Event Beyond Our Control means an event beyond our reasonable control which prevents us from providing all or part of the Website and/or the Games or fulfilling any of our obligations under these Terms and Conditions. Such events may include but are not limited to an act of God, an outbreak of hostilities, riot, civil disturbance, acts of terrorism, the act of any government or authority (including, but not limited to, any refusal or revocation of any licence or consent), fire, explosion, flood, theft, malicious damage, strike, lock-out, or industrial action of any kind.

Gambling Law means either: (a) if you are in the UK, the Gambling Act 2005 (as amended from time to time) and related licence conditions and codes of practice; or (b) if you are outside the UK, the Gibraltar Gambling Act 2005 (as amended from time to time) and related licence conditions and codes of practice, as applicable.

Game means any bingo, casino, slot and/or simulated scratch card games and/or any games or betting products played for real money or any demonstration play via the Website at any time.

Intellectual Property Rights means all intellectual property rights, including, but not limited to: copyright, patents, trade marks, design rights, moral rights, domain names, and confidential information and any similar rights (whether registered or unregistered).

Malfunction means a malfunction or an error in the functioning of a Game or the Website, such as, but not limited to, an error in the published odds or pay tables, or a Game not working in accordance with its published rules.

Member means a user of the Website who successfully registers and holds an account on the Website.

Minimum Age means 18 years old.

Progressive Jackpot means a jackpot for a Game where the payout total is incrementally increased every time such Game is played for real money (unless and until such jackpot is paid out).

Regulators means either: (a) the Gambling Commission of Great Britain, who is appointed under the provisions of the Gambling Act 2005 (or any relevant subsequent legislation); or (b) the Gibraltar Gambling Commissioner, who is appointed under the provisions of Gibraltar Gambling Act 2005 (or any relevant subsequent legislation), as applicable. Each Regulator is granted powers under the applicable Gambling Law to ensure that their licensees conduct their operations in accordance with their licences.

Reward Points means loyalty points, which are awarded in accordance with the Reward Points Rules (please see here) and/or which may be given by us to you from time to time.

Wager means money wagered or otherwise used to participate in or play a Game.

Website means the website operated and controlled by or on behalf of us and located at the principle URL link: www.heartbingo.co.uk and any mobile or device specific version and any related applications of the website.

3. OPERATING AND REGULATORY INFORMATION

3.1 Entertaining Play Limited is licensed and regulated in Great Britain by the Gambling Commission of Great Britain pursuant to applicable Gambling Law. Entertaining Play Limited is also licensed by the Government of Gibraltar under remote gaming licence number 46 and regulated under such licence by the Gibraltar Gambling Commission pursuant to applicable Gambling Law (Licence number 38905).

3.2 If we cannot offer our licensed gaming services from Gibraltar due to an Event Beyond Our Control the services may be offered by another subsidiary of the Gamesys Group, Entertaining Play Limited (Malta), a company licensed and regulated in Malta by the Malta Gaming Authority.

4. OPENING YOUR ACCOUNT

4.1 Membership Requirements: To register as a Member, play Games for real money, use the Game console chat functionality and/or use any of the other products and services we may make available to Members from time to time, you must:

4.1.1 be the Minimum Age. We may ask for additional information to confirm your age at any time;

4.1.2 reside in a territory from which we accept users from time to time. Further details can be found here.

4.1.3 have a valid bank account,credit or debit card or alternative payment method that is approved by us that is registered to an address in a territory from which we accept users from time to time;

4.1.4 register in your own name, for your sole benefit and not register or play on behalf of anyone else;

4.1.5 fully and accurately complete the required information on the registration form; and

4.1.6 comply with these Terms and Conditions at all times in relation to your use of the Website.

4.2 Age and Identity Verification Policy:

When considering your Member registration application and certain deposit and withdrawal transactions, we may use an independent credit reference agency to verify your age, identity or any other information that you provide to us. In performing these checks, the credit reference agency may keep a record of your information. A credit check is not performed and your credit rating will be unaffected. These checks enable your account to be opened more quickly, reduce the need to obtain age and identification documents and assist us with our age verification licensing obligations and our crime and fraud prevention policies.

If we cannot satisfactorily complete our age and identity verification process, we may ask you to provide personal identification documents to further confirm and validate your age and identity. Such documents may include (but may not be limited to) a passport or driving licence, a current utility bill or a bank or card statement. We may suspend your Member account until you have satisfactorily completed these checks. We will communicate all requests to you via the My Account - Confirm My Details section of the Website and/or by email, phone or post.

If age verification cannot be completed within seventy two (72) hours of you applying to register a Member account and depositing money, your Member account will be suspended until your age has been verified.

If you are found by us to be under the Minimum Age, you will have your Member account suspended, your deposits will be refunded and any winnings will be null and void or may be paid to the appropriate Regulator. No claim may be made against us in these circumstances.

4.3 Registration Acceptance and Personal Accounts: Upon acceptance of your registration as a Member, you will be sent confirmation of your registration by email. You cannot use the full functionality of your account (including, but not limited to, processing any withdrawals) until you have confirmed your email address by clicking on the link in your registration confirmation email. If you have provided an incorrect email address you can update your details in the My Account section of the Website.

4.4 Declined Applications: We may decline acceptance of a Member account application at any time and for any reason.

4.5 Transfer of Accounts and Funds Between Accounts: You must not sell, transfer or acquire Member accounts to or from other Members or attempt to do so. No funds (including, but not limited to, any winnings), rewards or Reward Points may be transferred between Member accounts.

4.6 Anti-Money Laundering Policy:

4.6.1 In addition to the age and identity verification policy described in section 4.2 and as part of our compliance with EU anti-money laundering directives, we may at any time (including, but not limited to, certain stages of your Member account registration) ask you to verify your identity and address as well as request proof of ownership for any payment methods used to deposit or withdraw funds. We may suspend transactions on your account until such verification checks are passed.

4.6.2 It is unlawful to deposit, or attempt to deposit, funds obtained from criminal, illegal or fraudulent activities into your Member account.

4.6.3 We are required to monitor any unusual or suspicious transactions of any size and report suspicious transactions and fraudulent activity to the appropriate Regulator, and we may report such activity to the police or relevant authorities.

5. ACCOUNT PAYMENTS AND WITHDRAWALS

5.1 Transaction Charges: We do not charge you to deposit to or withdraw from your Member account. We accept no responsibility for any currency exchange conversions, charges or fees levied by your card issuer, bank or financial institution.

5.2 Minimum and Maximum Deposits: All deposits are subject to minimum and maximum limits per transaction. These limits may vary depending on the payment method used. Full details can be found in our FAQs. We may limit any Member’s deposits on any single day.

5.3 Illegal Wagering is Void: We do not accept liability for any breach by you of the applicable laws of your country of residence. We may, in our sole discretion, declare any Wager and winnings as void if you are identified as playing illegally.

5.4 Interest on Member Account Funds: We are not a financial institution. Interest will not be payable on monies held in your accounts as these are merely advance payments for intended wagering.

5.5 Payment Transactions and Fraudulent and Suspicious Transactions: You must not make or attempt to make any chargebacks, and/or deny or reverse any payment that you have made and you will reimburse us for any chargebacks, denial or reversal of payments you make and any resulting loss suffered by us. If we are notified of any suspected or fraudulent payment (including, but not limited to, use of any stolen credit cards) or any other fraudulent activity (including, but not limited to, any chargeback or other reversal of a payment), we may suspend or close your account, reverse any withdrawal made and recover any winnings.

5.6 Withholding payment: We may, at any time withhold payment to certain Members or to Members paying with certain credit cards or third party payment methods where they have not yet verified their identity or where we are required to do so by law, a Regulator, further to a licence requirement or in connection with anti-money laundering programmes, to combat actual or suspected fraud, suspicious play, actual or suspected fraud, suspected breach of terms and conditions or investigations of Malfunctions.

5.7 Minimum and Maximum Withdrawals: Other than where you request to withdraw the entire balance of your Member account, all withdrawals are subject to minimum and maximum limits per transaction, and such limits may vary depending on the payment method used. Full details can be found in our FAQs. We may limit any Member’s withdrawals on any single day.

5.8 Confirmation of Withdrawal Requests: Once you have submitted a request to make a withdrawal, you will see a confirmation message that the transfer has been actioned and your balance will immediately clear to the balance of the amount not withdrawn.

5.9 Withdrawal Authorisation and Payment: We aim to authorise your withdrawal request within twenty four (24) hours of our receipt of your request. For security reasons, Members making withdrawals may have to provide some additional information to ensure stringent safeguards are maintained (see sections 4.2 and 4.6). We are not responsible for any delays in processing your withdrawal requests if you do not receive or respond to our requests for information. Once your withdrawal has been approved, we are not responsible for any third party financial clearing process that delays your payment being received.

5.10 Incorrect Account Information: It is your responsibility to submit the correct bank account details for payment of withdrawals. We cannot repay payments made by us to another account due to incorrect account details provided by you. If a payment is unsuccessful and returned to us by our bank payment processor, we will investigate such payment, notify you and request corrected bank account details. Such unsuccessful payments will only be credited to your corrected account details once we have been notified by our bank payment processor that the payment has been successfully retrieved.

5.11 Protection of Customer Funds: We are responsible for the protection and management of your account balance. We safeguard all Member account balances (including, but not limited to, winnings) in a separate bank account (a client account) that is independent from all of our corporate and operating accounts, and such client account is held on trust for our Members. Consequently, in the event of our insolvency, while protection of your funds is not absolutely guaranteed, you would be entitled to claim monies from this account. Such protection meets the medium rating standard in accordance with the ratings system set out by the Gambling Commission of Great Britain. For further information please visit Gambling Commission website.

6. MANAGING YOUR ACCOUNT AND SECURITY

6.1 Up to date details: It is your responsibility to ensure that your personal details are kept up to date. If necessary in connection with the management and operation of your Member account, we may contact you by email, telephone, text message or letter via the contact details you provide to us.

6.2 Keeping Password and Member Details Secure: Your Member account username, password and personal question details are for your personal use and should be kept private and confidential at all times. You should change your password on a regular basis. Where correct security information is provided, we are entitled to assume that all payment and gaming transactions made through your Member account are made by you. You agree to notify us immediately if you become aware or suspect any unauthorised use of your username or password.

6.3 Responsible Account Management: We take no responsibility for any third party access to your Member account and under no circumstances shall we be liable for any losses incurred by you as a result of misuse of your username or password by any person or for any unauthorised access to your Member account (unless this is due to our negligence). All transactions where your username and password have been entered correctly by a third party will be regarded as valid, whether or not authorised by you, except where our negligence or deliberate act has resulted in such party obtaining your username and password. You must monitor your Member account to prevent its use by another person.

7. CLOSING ACCOUNTS

7.1 Account Closure: We may temporarily suspend or permanently close your Member account at any time without providing any reason. If we close your Member account we will refund you your entire account balance (other than where stated otherwise in these Terms and Conditions).

7.2 How to Close your Account: You can close your Member account and request payment of outstanding funds at any time by contacting our 24/7 Customer Support team (their contact details can be found here) with the username or registered email details of your Member account. Such closure will occur within seven (7) calendar days after our receipt of your request and we will confirm the closure of your Member account by email. You remain responsible for any activity on your Member account between your request and the closure of your Member account by us.

7.3 Dormant Accounts: If no transaction has been recorded on your Member account for thirty (30) months (and such account has not been self-excluded in accordance with section 9 below), we may choose to close the Member account and remit any balance to you using your last known payment details. Non funded accounts that have been inactive for a period of twelve (12) months or longer may also be closed by us at any time and without notice.

Provided that you have complied with these Terms and Conditions, on closure of your account your outstanding funds, as recorded on our systems less any active rewards will be transferred to your debit or credit card, bank account or returned by another payment method used by us and you. Closure of your Member account will automatically render any open Games, pre-purchased bingo tickets, Reward Points, rewards and entries in any reward schemes, promotions or competitions void. We cannot reinstate these if the Member account is subsequently reopened. We will use reasonable efforts to ensure that you are removed from our marketing lists within seventy two (72) hours of your Member account being closed.

7.4 Re-opening your Account: You may request to re-open a closed Member account by contacting our 24/7 Customer Support team (their contact details can be found here) with the details of the Member account you wish to re-open. We will review all requests to re-open a closed Member account. Member accounts closed as part of our self-exclusion or cool off policy cannot be re-opened for any reason until the self-exclusion or cool off time period has expired (see section 9 below).

8. MEMBER CONDUCT

8.1 You must not use the Website:

8.1.1 for any unlawful purpose or in any way that is illegal in the territory from which you are accessing the Website (for example by using or attempting to use the Website to launder the proceeds of crime);

8.1.2 to make any statements or submitting any material that is abusive, defamatory or discriminatory;

8.1.3 to infringe our Intellectual Property Rights (for example by web-scraping);

8.1.4 in an unfair manner, to deliberately cheat in Games, to collude with other Members, to exploit loopholes in Games or promotions or otherwise manipulate the Website, or to take advantage of us or our Members;

8.1.5 to make multiple Member accounts for the purposes of obtaining multiple entries into promotions and Rewards schemes;

8.1.6 for any commercial purpose;

8.1.7 in a way that impairs, interrupts or damages the Website or its efficiency;

8.1.8 to advertise or promote your own or any third party’s products or services;

8.1.9 to distribute any unsolicited communications, including, but not limited to, spam;

8.1.10 in any way other than for your personal use;

8.1.11 from a territory in which the use of this Website is illegal . For further information, see here; or

8.1.12 in breach of these Terms and Conditions.

8.2 You must not use (or upload to the Website or our systems) any form of malware (including, but not limited to, viruses, worms, Trojan horses and spyware) or any other code that may be deemed malicious.

8.3 You must comply with:

8.3.1 all Game-specific rules; and

8.3.2 any other rules and policies relating to the Website,

that we may publish on the Website from time to time.

8.4 We may restrict or prevent your use of the Website or close your Member account at any time if we reasonably believe that you have breached any of these Terms and Conditions (including where you do not satisfy any of the requirements set out in section 4.1) and we reserve the right to disqualify you from Games in progress; hold or void potential winnings, rewards, deposits or Games tickets; and restrict you from opening further Member accounts. We may also take action to defend our rights or the rights of any other person under these Terms and Conditions. No claim may be made against us in these circumstances.

9. RESPONSIBLE GAMING

9.1 Responsible Gaming Policy: As part of our Responsible Gaming Policy we provide you with the ability to control and limit your spending, options to temporarily cool off access to your Member account and an option to self-exclude and close your Member account for a set period of time. To view our Responsible Gaming Policy and for more details on how you can control your gambling please visit the Responsible Gaming link in the My Account section of the Website.

9.2 Cool Off: You may temporarily exclude yourself from the Website for a period from twenty four (24) hours up to six (6) weeks by accessing the Responsible Gaming section in the My Account section of the Website, and selecting your required cool off period. On confirming the cool off period your Member account will be immediately suspended and it will not be possible to login to your Member account until the selected duration has expired. It is not possible for us to override or remove any cool off period once set. Any balances and any advance Wagers (including, but not limited to, pre-purchased bingo tickets) that you have placed will remain and any winnings will be credited to your Member account. You can only access your winnings after the cool off period has expired. Where you have confirmed the cool off, all future Wagers, stage saved Games, pre-purchased bingo tickets, Reward Points, rewards and entries in any reward schemes and competitions cannot be cancelled but you will not be able to access them during the cool off period. It is possible that rewards or Reward Points may expire during the cool off period, in accordance with the Reward Rules and the Reward Points Rules. We cannot reinstate any expired rewards or Reward Points if the Member account is reopened after the cool off period.

9.3 Deposit Limit and Frequency Control: You can set a maximum deposit limit and frequency control on your Member account by accessing the Responsible Gaming section in the My Account section of the Website. You can set or decrease such limits at any time with immediate effect. All requests to increase set limits can take up to seven (7) days to become active. We will take all reasonable precautions to ensure your deposit amount and/or deposit frequency limits are observed but we are not liable to you if you circumvent our procedures and/or deposit funds into your Member account that exceeds your limits.

9.4 Self-Exclusion: We provide a self-exclusion facility. On request, we will suspend access to your Member account (by way of self-exclusion) for a minimum period of six (6) months and up to five (5) years, during which time it will not be possible for the Member account to be accessed by you for any reason. You can also request to close your Member account permanently at any time by contacting our 24/7 Customer Support (their contact details can be found here) with the username or registered email details of the Member account you wish to close. Please ensure you quote the reference ‘Self-Exclusion’ in all correspondence to ensure your Member account is closed for the correct reason.

Upon self-exclusion, all future Wagers, stage saved Games, pre-purchased bingo tickets, Reward Points, rewards and entries in any reward schemes and competitions cannot be cancelled but you will not be able to access them during the period of self-exclusion. It is possible that rewards or Reward Points may expire during the period of self-exclusion, in accordance with the Reward Rules and the Reward Points Rules. We cannot reinstate any expired rewards or Reward Points if the Member account is reopened after the self-exclusion period. All remaining balances less any active rewards will be transferred to your bank card, bank account or transferred to you through any other third party payment method which we make available. It’s also possible that any pre-purchased bingo tickets may expire during a period of self-exclusion.

Member accounts suspended due to self-exclusion cannot be re-opened for any reason until the self-exclusion time period has expired. Upon expiry of the self-exclusion period you may request to re-open a suspended Member account by contacting our 24/7 Customer Support team (their contact details can be found here) with the details of the Member account you wish to re-open. Any request to re-open a Member account previously closed due to self-exclusion will be subject to our approval and a 24 hour review period. You may withdraw your request to re-open your Member account at any time during such 24 hour review period. If we approve your request after such 24 hour review period, you will be provided access to your Member account.

We will take all reasonable steps to ensure that whilst you are self-excluded you do not receive any marketing material from us. However, we cannot be held liable for any third party affiliate marketing that you may receive that we have no control over. We have no responsibility or liability whatsoever if you continue to deposit and Wager using additional Member accounts or if you open up a new Member account with substantially the same personal registration information. You acknowledge that if you elect to self-exclude you are not permitted to open or use a Member account that is operated by any company in the Gamesys Group. We shall not be liable to refund any subsequent deposits you have made or pay any related winnings to any additional accounts during the self-exclusion period. Any such winnings will be null and void or may be paid to the appropriate Regulator.

9.5 Breach of our Responsible Gaming Policy: If you breach our Responsible Gaming Policy, we may suspend or close any Member accounts that you may hold and in certain circumstances we may refund deposits you have made and withhold any related winnings, in which case any such winnings will be null and void or may be paid to the appropriate Regulator.

9.6 Credit Prohibition: We do not offer credit to players to participate in playing the Games.

10. REWARDS

10.1 We may offer certain promotional rewards, which may include, but are not limited to free spins and bonus money, from time to time. All rewards are subject to these Terms and Conditions as well as the Reward Rules (and any other specific terms relating to the relevant reward that we publish. Failure to comply with such rules will render the applicable reward and winnings related to such reward as void.

10.2 Closure of your Member account will render a reward void.

10.3 Rewards are not transferable between Member accounts.

10.4 We may withdraw, amend or cancel any reward scheme at our discretion at any time and without notice. If we do so, any rewards that you have been granted prior to this, will still be valid in accordance with the terms that applied at the time of their grant.

10.5 We may choose, in our sole discretion, to provide additional complimentary payments (known as “comps”) to Members, either applied directly to their Member account or through mechanisms such as (but not limited to) offering the facility for Members to participate in bonus Games, schemes, via the chat facility (including, but not limited to, through interaction on chat and chat games) and through other types of games and competitions. The application of any comp to a Member’s account or the offering of bonus Games or other types of games and competitions does not place any obligation on us to make any similar payment or rewards to any other Member. Where we apply a comp directly to your Member account, we may withhold, withdraw, amend or cancel any such comps at our discretion at any time and without notice.

11. REWARD POINTS

11.1 We offer a Reward Point loyalty scheme to Members. If you receive any Reward Points, you agree to comply with the terms set out in our Reward Point rules (as they are updated from time to time) ("Reward Point Rules") (which can be found here). We can withdraw or change the Reward Point loyalty scheme at any time and for any reason.

12. ACCEPTANCE AND VALIDATION OF WAGERING

12.1 Confirmed Wagers: A Wager is only placed when you receive confirmation from us, by way of on screen display of a transaction ID, that the Wager has been accepted. At that time, the amount of the Wager will be charged against your Member account. All Wagers (including, but not limited to, any payments for or using pre-purchased bingo tickets) are final. We cannot cancel or refund Wagers once they have been confirmed by us unless the Wager is declared void for any reason outlined in these Terms and Conditions.

12.2 Minimum Wager: A minimum Wager amount applies to each Game, unless otherwise specified. The minimum amount will be shown before you participate in the relevant Game.

12.3 Deduction of Wagers / Unresolved Wagers: The cost of a Wager will be deducted from your Member account at the time of placing your Wager, no matter when the result is determined. We cannot refund Wagers purchased for future plays that have not yet been settled. Any winnings related to such Wagers will be credited to your Member account once the play has been settled.

12.4 Our right to Cancel / Terminate Games: We may cancel, amend, remove or terminate any Game at any time in our sole discretion without notice. If a Game is cancelled, amended, removed or terminated in a way that means it is not possible to resolve a Wager that you placed, then that Game shall be deemed null and void and the Wager will be credited back to your Member account.

12.5 Our right to Postpone Games: We may postpone or pause any Games at our sole discretion. In this case, any Wagers for the postponed Games shall still stand and the Game will be executed at the new time set by us.

13. PAYMENT OF WINNINGS

13.1 Crediting Winnings: Winnings due on Wagers placed through your Member account will be credited to your current deposit balance automatically. This update of your Member account is not ‘proof of win’. If upon manual review there is evidence of fraud, Malfunction or that you have cheated or done anything to enable or assist any other person to cheat, including by exploiting or manipulating loopholes in Game software or the Website, we may void certain Wagers and winnings and amend Member accounts accordingly.

13.2 Maximum Winnings: We may set a maximum amount of winnings that you can win in any twenty four (24) hour period (excluding any Progressive Jackpot or super jackpot winnings). The current limit can be found in our FAQs here. This may change from time to time. If you exceed this limit in any twenty four (24) hour period, any Wagers made once the limit has been exceeded may (in our discretion) be rendered void, and your Wagers will be returned to your Member account without any winnings made on those Wagers.

13.3 Rounding of Winnings: We use a Wager multiplier to calculate and accumulate gaming odds and it is therefore possible that for certain Games, winnings payouts can be displayed for presentational clarity having been rounded down to two decimal places to the nearest currency unit (for example, pence (GBP) or cents (EUR) (or currency equivalent, if applicable)). However, our (and/or any of our third party Game and/or service providers’) servers calculate and record the exact decimal value of the accumulated winnings payouts and Members’ balances.

13.4 Our Decision is Final: You agree that we and our records (and/or the records of any of our third party Game and/or service providers) shall be the final authority in determining the terms of any Games you play, any Wagers you place and the circumstances in which such Wagers were placed, subject to your rights under section 20.1 of these Terms and Conditions.

13.5 Taxation on Winnings: Any applicable taxes and fees in connection with any winnings awarded to you are your sole responsibility.

13.6 Progressive Jackpots: We may choose to make available to Members pooled Progressive Jackpots across networks and services owned and operated by the Gamesys Group and third parties.

13.7 Progressive Jackpot Winnings: All Progressive Jackpot winnings will be subject to our confirmation. Our decision will be final and no correspondence will be entered into, subject to your rights under section 20.1 of these Terms and Conditions. .

13.8 Progressive Jackpot Accuracy: We use reasonable endeavours to ensure that the Progressive Jackpot value displayed in a Game matches the value on the Game server. However, it is the Progressive Jackpot value on the server that is used when the Progressive Jackpot is paid out. A small discrepancy may arise due to the delay between the initial Progressive Jackpot being displayed to you and the Progressive Jackpot that is actually won and paid out. Although unlikely, it is theoretically possible for the Progressive Jackpot to appear to be won by more than one Member during the delay period mentioned above. If more than one Member appears to win a Progressive Jackpot simultaneously then the Member recorded on our servers and/or our Game or service providers’ servers as having won the Progressive Jackpot first shall be the recipient and the subsequent Member(s) shall win the value of the Progressive Jackpot when reset. In the extremely unlikely event of the server recording a win truly simultaneously, we may share the Progressive Jackpot equally between the winning Members.

13.9 Publication of Winnings: For winnings greater than £100, your first name, initial letter of your surname and county may be published if we receive a request from an individual pursuant to rule 8.28.5 of the UK Code of Non-broadcast Advertising & Direct and Promotional Marketing.

14. COMPETITIONS AND PROMOTIONS

14.1 From time to time we may offer you the chance to enter competitions and promotions. We will provide the specific terms and conditions for such competitions and promotions at the relevant time. You should therefore read these Terms and Conditions in combination with the applicable specific terms for any competition or promotion you wish to enter. Where such specific terms conflict with these Terms and Conditions, the specific terms will take precedence.

14.2 Failure to comply with these Terms and Conditions and the applicable specific terms for a competition or promotion will automatically render your entry to such competition or promotion as void.

14.3 Closure of your Member account during a competition or promotion in which you have participated will render your entry into such competition or promotion void and you will not be able to receive a prize.

14.4 We may withdraw or amend any competition or promotion at any time and without prior notice. If we do so, any prizes that you have been granted prior to this through the relevant competition or promotion, will still be valid in accordance with the terms that applied at the time of their grant.

15. REGULATION OF RESULTS

15.1 Our Server Evidenced Results: If there is a discrepancy between either the numbers that you believe that you have entered or the graphic display of the Game you have played and those in our (or any of our third party Game or service providers’) database, the numbers in the database are considered valid and no correspondence disputing such issues will be entered into by us.

15.2 Random Number Generator: You accept and agree that: (a) random number generator software, hosted on our (or any of our third party Game or service providers’) servers will determine the outcome of the Games; (b) if the result shown on the Software conflicts with the result shown on our (or any of our third party Game or service providers’) server, the result shown on our (or any of our third party Game or service providers’) server shall in all circumstances take precedence; and (c) our (or any of our third party Game or service providers’) records shall be the final authority in determining the circumstances of your use of the Website and you shall have no right to dispute our decisions in regard to such matters, except as set out under section 20.1 of these Terms and Conditions.

15.3 Complaints: If you would like to make a Complaint, please refer to our Complaints Policy (which can be found here). You can also find out more about using the: (a) Approved Dispute Resolution (ADR) service; or (b) European Online Dispute Resolution (ODR) platform (although this may prolong resolution time) that is available here.

15.4 Integrity of Random Number Generator: The output of our (or our third party Game or service providers’) random number generator is monitored and tested regularly by us to ensure it performs within expected bounds and in accordance with the relevant Regulator’s requirements.

15.5 Automatic Game Playing / Manipulation of Software: To ensure a secure and fair playing environment, automatic playing of Games by software (including, but not limited to, so called “bots”, Trojans, worms, logic-bots, auto-folders, AI-software and any software used for opponent-profiling and automatic betting) or the use of any other technical means to manipulate the outcome of the Games or your/another Member’s account and/or data is not permitted. This will include, but is not limited to, using programmes to make decisions or take actions on yours or other Members’ behalf and any form of hacking. Use of such programmes, behaviour or activity may (without affecting our other rights and remedies) result in closure of your Member account, and other associated Member account(s), and the cancellation of any outstanding winnings and deposits. Members that breach this section will not be eligible for reinstatement under different screen names and, in such event, any outstanding winnings and/or deposits in such accounts may also be cancelled.

In some circumstances, breaching this section 15.5 may cause you to have committed a criminal offence under the Computer Misuse Act 1990. We may report any such breach to the relevant law enforcement authorities and cooperate with those authorities by disclosing your identity to them.

If you suspect another Member of breaching this section, please contact the Customer Support team (their contact details can be found here).

16. DISCONNECTIONS AND OTHER EVENTS BEYOND OUR CONTROL

16.1 Disconnection Information: The Games are played over telecommunications networks. If you are disconnected from the Internet or a mobile telephone network, then: your status in the applicable Game will be dependent on the type of Game you were playing/about to play. By way of explanation:

a) If you were playing a single player Game and you had not commenced the Game when you were disconnected, the Game will not take place;

b) If you had commenced the single player Game when you were disconnected, the Game will be recorded on the Game servers and your Wagers will stand and the outcome will be reflected in your Member account status;

c) If you had commenced a multi-player Game of bingo (or had pre-purchased tickets for such bingo game) or roulette before you disconnected, the Game will autoplay and your Wagers will stand and the outcome will be reflected in your Member account status; and

d) If you commenced multi-player casino table games and placed a Wager before you were disconnected then you will take default actions (for example stand in a blackjack game) until you re-join or until the Game ends.

16.2 Some single player Games are multi stage and may include bonus Games. If you are disconnected from the Internet or a mobile telephone network during a bonus Game or a multi stage Game, reconnecting and re-selecting the Game (at the same value where applicable) should cause the Game to recommence from the point at which it terminated. Non multi stage Games will complete the outcome of the Game or bonus Game in your absence and will credit your Member account if you win. If a bonus Game cannot for any reason be recommenced in this way, this is considered a Malfunction unless otherwise stated in the specific Game rules. If there is a disconnection, the records stored on the Game server shall be the final authority in determining the terms of any Wagers you place and the circumstances in which they were made. Malfunction voids all Wagers and play.

16.3 Member Account Balances: The balance of your Member account will at all times be as recorded on our server.

16.4 Wager Result Acceptance: By placing any further Wagers with us, you accept the results of any previous Wager.

16.5 Employee and Contractor Playing Restrictions: Neither: (a) our employees and contractors; nor (b) the employees and contractors of our service providers (such as, but not limited to, our licensors, software suppliers, partners or developers) may register as Members, play the Games or make transactions on the Website unless authorised to do so by one of our legally entitled officials for test purposes only. No funds or winnings in Member accounts used in this manner may be withdrawn.

16.6 Site Activity Monitoring: Use of the Website may be monitored to ensure that you are not using the Website with a frequency or in a manner which might suggest you are is using it for bookmaking or other illicit purposes. We may withhold any monies and/or suspend and/or close your Member account if we consider that the Website is being used by you for bookmaking or other illicit purposes.

16.7 Suspicious Activity: If we determine that a transaction is fraudulent, an attempt to launder the proceeds of crime, or involves or may involve any other financial crime , we may retain the amount of that transaction and any other transaction made by you.

16.8 Fraud or Gaming System Malfunction: We may withhold winnings and void Wagers if you or another Member manipulates the Games in a fraudulent manner, if there is collusion (or suspected collusion) between Members or if the gaming system itself Malfunctions.

16.9 Autoplay Facility: If you use an autoplay facility that we make available on any of our Games, the outcome of any spins prior to pressing the STOP button, including, but not limited to, any spin in progress at the time you press the STOP button cannot be reversed.

17. CHAT FACILITY

17.1 Chat Content Standards: We may provide a chat facility to enable you to communicate with other Members and our chat hosts on the Website. We may review and keep a record of all content on our chat facility. As a condition of your use of the chat facility, you agree to comply with the chat rules (as they are updated from time to time) ("Chat Rules") (which can be found here) and the following terms:

17.1.1 you must not make any statements or submit any material that is sexually explicit or offensive, including, but not limited to, messages that are expressions of bigotry, racism, hatred, prejudice or profanity;

17.1.2 you must not make statements or submit any material that is abusive, defamatory or harassing or insulting to other Members;

17.1.3 you must not distribute viruses, malware or any other technology that may harm the Website or otherwise disrupt our systems or the systems of other Members;

17.1.4 you must not make statements or submit any material that advertises, promotes or otherwise relates to any other websites or online or offline ventures, discusses illegal activities, or post personal details;

17.1.5 you must not make statements or submit any material about us or the Website or any other website or service connected to us that is untrue and/or malicious and/or damaging to us;

17.1.6 you must not hold us responsible for the publication of any Member content in the chat facility or on the Website; and

17.1.7 you must not post any content that you do not have the right to post.

17.2. Chat Suspension: If we consider that content you post on the chat facility is unsuitable, we may mute or suspend your ability to use the chat facility or close your Member account at our sole discretion and your activity may be reported to your Internet Service Provider (ISP) or the relevant authorities.

17.3 Open Forum: You acknowledge and accept that your communications on the chat facility are not private or confidential, and may be viewed and used by others accessing the Website. If any communications or content posted on the chat facility makes you feel threatened or abused, or you believe that such communications or content is offensive or otherwise breaches these Terms and Conditions or the Chat Rules, please do contact our Customer Support team (their contact details can be found here).

17.4 Member Content: You hereby grant us an exclusive, worldwide, irrevocable, sub-licensable, transferrable licence to edit, distribute and exploit the content that you submit via, the chat facility, in all media (for example, but not limited to, print, television and internet), which media may be in more than one country.

17.5 Confirmation of Your Rights: You confirm that you have the right to grant us the rights set out in this section 17.

18.6 Moral Rights: You hereby waive all “moral rights” in any content that you submit via the chat facility, and give to us all the consents that we need to exploit your content in any media as far as possible in perpetuity.

18. LIMITS ON LIABILITY

18.1 You agree that you will only use the Website in accordance with these Terms and Conditions.

18.2 Nothing in these Terms and Conditions shall exclude or limit our liability for fraudulent misrepresentation or for death or personal injury resulting from our negligence or the negligence by us, our employees or agents.

18.3 You have certain rights under the law, including that we will provide services with reasonable skill and care and within a reasonable time.

18.4 You have certain legal remedies if we breach any of these rights which may apply irrespective of these Terms and Conditions. Nothing in these Terms and Conditions is intended to affect these legal rights or other rights to which you may also be entitled.

18.5 You acknowledge and agree that we are not responsible for any damages, losses, expenses or claims which may be caused by any:

18.5.1 failure of any telecommunications or other data transmission system that results in:

a) the failure of, or damage or destruction to, our central computer system or records, or any part thereof; or

b) delays, losses, errors or omissions (including, but not limited to, any delay resulting in non-receipt of any entry for a particular draw);

18.5.2 Event Beyond Our Control; or

18.5.3 third party interception or misuse of Members' payment details.

18.6 If we breach these Terms and Conditions, we shall only be liable to you for losses which are a reasonably foreseeable consequence of such a breach (which means that the losses could have been contemplated by you or us at the time of entering these Terms and Conditions). In no case shall we be liable for indirect, incidental or consequential damages which are a side effect of the main damage and were not reasonably foreseeable at the time of entering these Terms and Conditions.

18.7 In no case shall our liability to you exceed the greater of:

18.7.1 where such liability relates to a specific Wager, the value of such Wager paid by you; or

18.7.2 where such liability relates to any money in your Member account which has been misplaced, the amount that has been misplaced; or

18.7.3 the amount of GBP 1,000 (£1,000) (or EUR or other currency equivalent, if applicable).

18.8 We do not endorse, warrant or guarantee any third party product or services shown on the Website and will not be a party to or in any way be responsible for monitoring any transaction between you and third-party providers of products or services.

18.9 You expressly agree that your use of the Website is at your sole risk. The Website (including, but not limited to, the Games and all other functionality) is provided on an "as is" and "as available" basis for your use, without warranties of any kind, either express or implied. We do not guarantee that: (a) you will be able to access or use the Website at times or locations of your choosing; or (b) any files that you download are free from malware, viruses, contamination or destructive features.

18.10 Whilst we use reasonable efforts to correct any inaccuracies, errors or omissions as soon as practicable once they have been brought to our attention, we do not promise that any information provided as part of the Website itself will be accurate or free from errors or omissions.

18.11 Whilst we use reasonable endeavours to provide the Website and the Games reliably, outages and unexpected downtime will occur. We do not make any guarantee of uninterrupted service. Access to the Website may be suspended temporarily and without notice in the case of system failure, Malfunction, maintenance or repair or for an Event Beyond Our Control (including, but not limited to, outages or software errors that result from actions taken by social media websites).

18.12 The information and other content provided as part of the Website does not constitute any kind of advice, recommendation or endorsement by us and is not intended to be relied upon by you in making (or refraining from making) any specific decision. We therefore disclaim all liability and responsibility arising from any reliance placed on such information or content by you or any Member, or by anyone who may be informed of any of its contents.

18.13 We may discontinue, withdraw, terminate or modify the Website or any part of the Website (including any Game) at any time with or without notice or further liability to you.

19. COPYRIGHT AND INTELLECTUAL PROPERTY RIGHTS

19.1 General: The Website and all content and software made available on it (including, but not limited to, the Games) (together the “Website Material”) are our exclusive property or are used under licence by us.

We are the owner or the licensee of all Intellectual Property Rights in and to the Website Material. The names of our products and services (including, but not limited to, the names of our Games) are the trade marks of us or our licensors. The Website Material is protected by copyright laws and treaties around the world. All rights in and to the Website Material (including all Intellectual Property Rights) are reserved.

We take breaches of our Intellectual Property Rights seriously and may take legal action in respect of any infringements.

19.2 Your Use of Website Material: The Website Material is made available to you for use on a non-commercial entertainment basis only. Any other use (including, but not limited to, republication) of the Website Material is subject to our prior written approval.

Without limiting the generality of the foregoing, you may not sell, assign, license, distribute, copy, modify, publicly perform or display, transmit, publish, edit, adapt, create derivative works from, or otherwise make unauthorised use of the Website Material without our express prior written consent. Except as permitted by applicable law you must not de-compile, re-engineer or disassemble the Website Material, nor attempt to interfere with its correct operation. You agree not to remove, obscure, or alter any copyright, patent, trade mark, or other proprietary rights notices affixed to Website Material.

Subject to these Terms and Conditions, you may download one copy of insubstantial excerpts of the Website Material to your PC, mobile or any other device for the sole purpose of viewing it.

If you print off, copy, download or use any part of the Website Material in breach of these Terms and Conditions, your right to use the Website Material will cease immediately and you must, at our option, immediately return, permanently delete or destroy any copies of the Website Material you have made.

19.3 Software Licence: The Website Material may include or make available software which may be downloaded and installed on your PC, mobile and/or any other device. Subject to these Terms and Conditions, we hereby grant to you a revocable, non-exclusive, non-sublicensable, non-transferable licence for the use of such software on PC, mobile and/or any other device owned or operated by you, solely for the purpose of playing our Games and managing your Member account.

19.4 No assignment: Except as expressly set out in this section 19, you neither have nor obtain any right, title or interest in or to the Website Material or any rights therein (including, but not limited to, Intellectual Property Rights) of us or our licensors. All such right, title and interest (including goodwill) arising from your use of the Website Material will vest in us or our licensors (as applicable). We may, at any time, call for a confirmatory assignment of such right, title and interest (including, but not limited to, goodwill), and you agree to immediately execute it.

19.5 Submission of Information: Except for personal information (which shall be dealt with in accordance with our Privacy Policy), you hereby grant to us a sole, worldwide, irrevocable, sub-licensable, transferrable, royalty free, fully paid-up licence to use any and all material and information (including, but not limited to, ideas, suggestions, concepts and graphics) submitted to us or to other Members through this Website. You agree that we will not be subject to any obligation of confidentiality in respect of such material and information, and we will be free to use such material and information in any way and for any purpose.

20. MISCELLANEOUS

20.1 Jurisdiction: If you have a Complaint, please do follow our complaints procedure as set out in our FAQs. If you wish to take court proceedings against us, the courts of England and Wales have non-exclusive jurisdiction and the law appropriate to the jurisdiction shall apply.

20.2 Disallowed terms: If any part of these Terms and Conditions is disallowed or found to be ineffective, then the other provisions of these Terms and Conditions shall continue to apply.

20.3 No Waiver of rights: If you breach any of these Terms and Conditions and we do not take any action against you, we are still entitled to use our rights and remedies in any other situation where you breach these Terms and Conditions.

20.4 Third parties: These Terms and Conditions form an agreement between you and us and are not intended to give any rights to any third party. This does not affect our right to transfer our rights under section 20.5 below.

20.5 Transfer of rights: We may wish to transfer our rights or obligations under these Terms and Conditions to any other company within the Gamesys Group or any other legal entity (including but not limited to if we restructure our business or if there is a sale of our business). You agree that we may do so provided that in the case of a transfer, after we notify you of the date on which we transfer our rights and obligations under these Terms and Conditions, your rights in connection with these Terms and Conditions will be against the new legal entity. These Terms and Conditions are personal to you and you may not transfer your rights or obligations under these Terms and Conditions to anyone else.

20.6 These Terms and Conditions: These Terms and Conditions apply when you use the Website and supersede any previous agreements in relation to your use of the Website. You confirm that you have not accepted these Terms and Conditions as a result of any statements made by us that are not contained in these Terms and Conditions. If you wish to receive copies of former terms and conditions please contact our Customer Support (their contact details can be found here).



PRIVACY POLICY

Entertaining Play Limited (referred to in this Privacy Policy as "we", "us" or "our" or the “Data Controller which contact details are provided in section 7 below) is committed to respecting your privacy. Entertaining Play Limited is part of a group of companies (which we will refer to as the “Gamesys Group”). We use the information we collect about you to provide services to you when you visit the website located at the principle URL link: www.heartbingo.co.uk and any mobile or device specific version and any related applications of the website (the "Website").

This Privacy Policy sets out how we collect information from you, what we do with it and what controls you have over our use of that information. If you have any requests concerning your personal information or any queries relating to these practices, please contact our Customer Support team (their contact details can be found here).

By submitting personal information, you agree to the collection, transfer, storage and processing of information about you as described in this Privacy Policy. We will take all reasonable steps to ensure that the personal information you provide is treated securely in accordance with this Privacy Policy.

This Privacy Policy was last updated on 9th April 2018 and supersedes any previous version.

1. Data Protection Act Registration

We are bound by applicable data protection laws in respect of the handling and collection of your personal information. We are registered as a data controller in Gibraltar under licence number DP006770.

2. Information We Collect from You

We consider information that may be used to identify an individual to be “Personal Information”. This includes, but is not limited to, name, date of birth, images of individuals, credit card information, home or other physical address, email address, phone number or other contact information, Website transaction history and usage preferences and feedback regarding the Website and the services we offer. You may be asked to provide Personal Information when you use our Website or register as a member of the Website or you may choose to provide Personal Information through communications (for example, but not limited to email, competition entries and other interactions with us). For training and security purposes, we may also record telephone calls with you, emails you send to us and chat logs with our Customer Support.

Your Personal Information is held by us on servers based in Gibraltar and elsewhere from time to time. We, or third parties who provide services to us, may process your Personal Information outside the EEA in countries that may not have laws that are equivalent to Gibraltar’s data protection laws. By using the Website and providing your Personal Information you consent to this processing. Where such processing takes place we will put in place measures designed to ensure that your Personal Information continues to be protected.

You are under no obligation to provide Personal Information to us. However, certain Personal Information is essential for the provision and quality of the services we offer to you (for example, enabling you to play the games on the Website) so we cannot provide you with certain services if you choose to withhold requested information.

When you connect to the Website, we may also retrieve information from the computer used to log onto the Website. The information we collect may include (but is not limited to) information about the computer's hardware system and data related to the computer's software or use of the Website.

In addition, when you interact with the Website, our servers keep an activity log unique to you that collects certain administrative and traffic information, including, but not limited to: source IP address, time of access, date of access, web page(s) visited, language use, software crash reports and type of browser used.

3. Personal Information We Collect From Third Parties

We may also receive Personal Information from service providers and online vendors, and from databases lawfully acquired from third party vendors. We will use Personal Information obtained via such means in accordance with this Privacy Policy.

4. Our Use of Your Personal Information

We process your Personal Information for the purposes of:

• operating any competitions, promotions or customer surveys that you participate in;
• setting up and managing your member account, such as processing your requests for information and providing member support services to you;
• if necessary, contacting you via your registered email address or by any other contact details that you provide to us in connection with the management and operation of your member account;
• processing your online financial and wagering transactions;
• building up your personal profiles;
• analysing your Personal Information and usage information to enable us and the Gamesys Group (of which we are part) to provide products and services to you and develop new features, functionality, products and services;
• complying with all legal and regulatory requirements, such as those relating to the identification of individuals under money laundering legislation.

Marketing

Marketing communications about the Website

As a member of our Website, you are in control of your Personal Information and only you decide how you will be contacted for marketing purposes. We may use your Personal Information you provide to us to offer you personalised experiences on our Website. We may deliver from time to time personalised content by using cookies to understand your behaviour and online preferences. To understand how we use cookies and how to manage your preferences please read our Cookie Policy.

We give you the choice to receive different types of marketing communications about:

- our new games, jackpots and our promotions available to you;
- our loyalty programme (e.g. VIP), your rewards and promotional pay-outs;
- other promotional information.

You can choose to opt-in to receive marketing communications from us via the following channels:

- email marketing: when you opt-in on our Website to receive marketing communications by email;
- SMS marketing: when you opt-in on our Website to receive marketing communications by SMS;
- Phone Marketing: when you opt-in on our Website to receive marketing communications by telephone;
- Post marketing: when you provide us with your contact details and have not opted-out from receiving marketing communications by mail;
- Push notifications: when you have installed our app on your device and enable push notifications in your device settings.

You can opt-out from receiving marketing communications from us at any time by following the instructions below:

- Email marketing: to opt-out from our emails, use the unsubscribe link provided within any email you receive from us or manage your preferences in My Account;
- SMS Marketing: to opt-out from our SMS, you can use the STOP code provided in any SMS you receive from us or manage your preferences in My Account;
- Phone Marketing: to opt-out from being contacted by telephone for marketing purposes, you can choose your marketing communication preferences in My Account;
- Post Marketing: to opt-out from receiving mail marketing from us, you can choose your marketing communication preferences in My Account Page;
- Push notifications: to opt-out from receiving push notifications from us, you can disable push notifications in your device settings.

When you choose to opt-out from email, SMS or phone marketing channel, you will stop receiving marketing communications from us within 72 hours. When you decide to opt-out from receiving post marketing from us, please be aware it may take up to 28 days for your request to take effect.

Social Media Marketing. We may also use information you provide to us to show you relevant advertising and personalised content about us on certain third party social media platforms (“Social Media Sites”) made available to us through those services (e.g. Facebook, Twitter). We do not control the way these Social Media Sites operate and collect your information and you should read their respective privacy policies online to understand how they use your personal information.

If you are a Facebook user, we may periodically use the Facebook Ads services to provide you with personalised content about our Website. When you are logged into your Facebook account, we may provide you with personalised content about us. To provide this personalised content, Facebook may be sharing information with us that you have chosen to make available pursuant to your Facebook settings. You can read more information about how Facebook uses your information in their privacy policy. We may also show you personalised and targeted advertisements from us on your Facebook account. If you no longer want to receive personalised and targeted advertisements from us on Facebook, you can manage your advertising preferences and decide what you want or do not want to see by using the settings in your Facebook account. You can read more details about how to manage your ad preferences on Facebook here: www.facebook.com/help/769828729705201/

Marketing communications from Third Parties.

You will only receive marketing communications from Third Parties if you have agreed to this and if you have opted-in. On our Website, you may be invited to opt-in to receive marketing communications about products, competitions, prizes and offers from our selected partners and third-party services (“Third Parties”). If you decide to opt-in, your information will be passed to these Third Parties and treated in accordance with their own privacy policies as available on their sites from time to time. We do not control the use of your personal information by these Third Parties and you should contact them directly if you want to opt-out from receiving their marketing communications

Winners: We may publish some information about certain prize or competition winners, including, but not limited to, winnings and winners’ usernames. For winnings greater than £100, the winner’s username, first name and initial letter of surname, gender and their town, city or county as registered on their account may be published. Please see section 15 of our Website terms and conditions for further information on publicity and the disclosure of winners’ details.

Chat: If you submit content and/or participate in the chat facility on the Website, your content and/or communications on the chat facility are not private or confidential, and may be viewed and used by others accessing the Website. Please do not post any information on the chat facility that you do not want others to see. Please see section 18 of our Website terms and conditions for further information on the chat facility. Member profiles: When you create a member profile, the information that you provide, including, but not limited to, a username and an image (such as a photograph), is not private or confidential, and may be viewed and used by others accessing the Website. We recommend that you choose a username and image that is original and makes no reference to your name and does not contain any Personal Information.

Refer a Friend: When you accept a friend’s invitation to register as a member of the Website as part of the Refer a Friend scheme, information relating to your progress in meeting the wagering requirements for the Refer a Friend scheme and number of Reward Points collected may be viewed by such friend. Please do not participate in the Refer a Friend scheme if you do not want such information to be seen by your friend.

5. How Long We Keep Your Personal Information

We are required to keep full records of all financial and wagering transactions together with any identification provided. We will hold your Personal Information on our systems for as long as is necessary for the relevant service and for no longer than 7 years after you have closed your member account.

6. Accuracy of our Records and Written Requests

We aim to keep our information about you as accurate as possible, but we depend on you to update your Personal Information whenever necessary. It is your responsibility to ensure that your personal details are kept up to date. You can review, change or delete the details you have supplied to us at any time by managing the My Account section of the Website.

7. Queries, Amendments and Access Requests

If you have a query relating to your Personal Information, please contact the Data Protection Officer at:

Entertaining Play Limited
Suite 2 Floor 2 Waterport Place
Gibraltar
DataProtection@Gamesys.gi

On your request, we will disclose to you the Personal Information we hold about you. We will also, on request, correct or delete inaccurate details. Please note that identification documents may be requested before we can provide such Personal Information to you, and we have the right to charge a maximum of £10 for access to your Personal Information. Such requests may take up to 28 days to be processed from the date of receipt. We cannot provide Personal Information to any third parties.

8. Disclosures to Regulators

We may be obliged to provide Personal Information to the applicable regulator about you and your account pursuant to laws and regulations, including, but not limited to, details of: members breaching the Website Terms and Conditions; persons gambling or attempting to gamble when under 18 years of age (or suspected of being under 18 years of age); members engaging in suspicious transactions or suspected to be engaging in money laundering or fraud; members colluding or suspected of collusion; members using robots or modifying the software (or attempting to, or being suspected of, so doing); members using the chat facilities in a suspicious manner; members who have left their account dormant; and members who register a dispute with the applicable regulator.

9. Disclosures to Third Parties

Your Personal Information will only be disclosed to companies within the Gamesys Group and third parties outside the Gamesys Group (including, but not limited to, our partners whose websites we operate) in accordance with the terms of this Privacy Policy. Where your information is shared with a partner whose website we operate, that brand partner will treat your Personal Information in accordance with their privacy policy and your marketing preferences. If our relationship with Global Media & Entertainment Limited (or one of its group companies, as applicable) ends at any time, Global Media & Entertainment Limited may continue to treat your Personal Information in accordance with their privacy policy and your marketing preferences.

In addition, where requested by you at initial registration, Global Media & Entertainment Limited (and/or other companies within the Global Media & Entertainment Limited’s group of companies) may send you information by email, text message or post (as selected by you), or by any contact details you provide directly to Global Media & Entertainment Limited , about existing and new services, products, competitions and offers from Global Media & Entertainment Limited (and/or other companies within the Global Media & Entertainment Limited’s group of companies) in accordance with their privacy policy.

If you do not wish to receive any information about existing and new services, products, competitions, prizes and special offers from Global Media & Entertainment Limited (and/or other companies within the Global Media & Entertainment Limited’s group of companies), you can opt-out at any time by contacting them directly in accordance with the details included in their privacy policy. by contacting or by clicking on the unsubscribe link in any marketing email that Global Media & Entertainment Limited sends.

We may transfer your Personal Information to another company if we restructure our business or if there is a sale of all or any part of our business or its assets.

We may engage the services of third party service providers (including, but not limited to, credit reference agencies) and suppliers for certain activities including, but not limited to, processing your information, age, identity and location verification providing technical support, processing your online transactions and maintaining your account. We take steps to ensure that our arrangements with third party service providers protect your privacy by ensuring that these third parties comply strictly with our instructions.

10. Security

The Website has security installed that is designed to ensure that any Personal Information entered onto the Website is protected against loss, misuse or alteration. However, due to the nature of the Internet, we cannot guarantee the protection of your Personal Information. Set out below is some information relating to our systems:

• Payment information is transmitted between our secure servers and the secure servers of leading e-commerce payment companies who, in turn, have secure encrypted links between themselves and leading banks.
• You only need to enter your debit/credit card details once. The details are then stored in our secure servers using a proprietary encryption algorithm. After that, your debit/credit card details will only be used when you make a deposit to or withdrawal from your member account.
• We require your 3 digit Card Security Code (also known as CV2 number, usually found on the back of your card) during all card transactions, so that your card issuing bank can confirm the integrity of your deposit. We do not store the Card Security Code in our systems.
• We execute transactions in secure mode using Thawte certification, so any Personal Information and financial details you submit are encrypted during transmission. Information submitted by you is encrypted using safe security layering (SSL) encryption, the exact level of encryption supported is determined by the level supported by your Internet browser.
• Our employees and the employees of our service providers do not have access to your full debit or credit card details.
• We limit access to Personal Information to our employees and the employees of other companies in the Gamesys Group and our service providers, in accordance with data protection laws.

If you have any reason to believe that your account information may no longer be secure please contact our Customer Support team (their contact details can be found here).

11. Cookies

We use cookies on the Website. For more information on such cookies, please see our Cookies Policy (which may be updated from time to time).

12. Other Websites The Website may contain links to websites where information practices may be different to ours. Visitors should consult the other websites' privacy notices, as we are not responsible for and have no control over information that is submitted to, or collected by, these websites. We may use a reputable third party to present or serve the advertisements that you may see on the Website. This Privacy Policy does not cover any use of information that a third-party ad server may have collected from you.

13. Consent to Privacy Policy

By using the Website, you consent to the collection and use of your Personal Information by us and to this Privacy Policy.

14. Changes to this Privacy Policy We may, from time to time, change or update this Privacy Policy. All changes to this Privacy Policy will be published on this page of the Website. Each change will become effective on publication. We recommend that you revisit and read this Privacy Policy regularly to ensure that you are up-to-date with the current terms.


COOKIES POLICY

This Cookies Policy was last updated on 3 November 2014 and supersedes any previous version.

1. About Cookies

In this policy we use the expression ‘cookie’ to refer to cookies and similar technologies for storing information (such as web beacons). A cookie is a simple text file that is stored on your computer or mobile (or other) device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the website name and some digits and numbers.

Almost all websites and applications you visit, including our website, will use cookies in order to improve your user experience by enabling that website and/or application to ‘remember’ you, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (using a ‘persistent cookie’).

Cookies do lots of different jobs that improve your use of a website or application like letting you navigate between pages efficiently, storing your preferences, and generally improving your experience of a website. Cookies make the interaction between you and the website faster and easier. If a website or application doesn’t use cookies, it will think you are a new visitor every time you move to a new page on the website.

Some websites, including this website and any mobile or device specific version and any related applications of this website (collectively referred to in this Cookie Policy as the “Website”), will also use cookies to enable them to target their advertising or marketing messages (based, for example, on your location and/or browsing habits).

Cookies may be set by the website you are visiting (“first party cookies”) or they may be set by other websites who run content on the page or application you are viewing (“third party cookies”).

2. Our Cookies

We use a number of different cookies on this Website to help us to recognise you, track your activity and improve your use and experience of the Website.

In addition, we use a number of third party service providers, who also set cookies on this Website, in order to deliver the services that they are providing to us. Such services include, but are not limited to, helping us to improve your use and experience of the Website by tracking your activity on the Website, measuring the effectiveness of the Website and the effectiveness of our marketing campaigns.

We and/or third parties may use cookies to collect or receive information from the Website and use that information to advertise to you on other websites. You can view the cookies used for such purposes on this Website and opt out of the collection and use of your information for such targeted advertising here: www.aboutads.info/choices.

3. What to do if you don’t want Cookies to be set

Some people find the idea of a website storing information on their computer or mobile (or other) device intrusive, particularly when this information is stored and used by a third party without them knowing. Although this is generally quite harmless, you may not, for example, want to see advertising that has been targeted to your interests. If you prefer, it is possible to block some or all cookies, or even to delete cookies that have already been set but you need to be aware that you might lose some functions of that website. Most online browsers automatically accept cookies. However, if you wish to restrict or block cookies you can modify your browser settings. Information on deleting or controlling cookies is available at www.AboutCookies.org.

4. Changes to this Cookies Policy

We may, from time to time, change or update this Cookies Policy. All changes to this Cookies Policy will be published on this page of the Website. Each change will become effective on publication. We recommend that you revisit and read this Cookies Policy regularly to ensure that you are up-to-date with the current terms.



REWARD RULES

Please note: These rules were updated on 27/02/18.

1. Reward types: From time to time, we may offer certain promotional rewards on the website which may include the following:

a) Bonuses – non-withdrawable ‘bonus money’, which may be subject to certain wagering requirements (see section 4 below);
b) Refer A Friend Reward – a reward based on you successfully referring friends to the website -- please see Refer A Friend Rules for specific rules, which may vary from time to time; and
c) Free Spins – free spins (sometimes restricted to selected games), which may be made available to you as part of various promotions on the website, including the Welcome Offer – please see the Welcome Offer Rules for specific rules, which may vary from time to time.

2. Conditions of Rewards: Some of the above rewards may be offered to you on you completing certain actions on the website (including but not limited to making a minimum deposit or minimum wager), or they may be offered to you on a complimentary basis. If specific rules apply to such rewards, these will be made available to you at the relevant time and you should read the specific rules in combination with these Reward Rules.

3. Expiry of Rewards: Unless specified otherwise in specific rules, rewards must be claimed within 7 days of notification, and once claimed will expire if not used in full (or if any applicable wagering requirements are not met) within 30 days. Rewards cannot be reinstated once expired.

4. Wagering with Bonuses:

a) Wagering Requirements: Where communicated to you, certain bonus money may be subject to completing wagering requirements before a cash withdrawal can be made. Wagering is when you place a bet (or wager) on a game using any funds in your account balance and once these are met you can withdraw any winnings relating to your bonus and the following will apply:

i. For each bonus (unless otherwise specified in any bonus-specific rules), you must wager a minimum of 1 times the value of such bonus; and
ii. Your wagering requirements are displayed in your My Account section on the Withdrawals page, where an example of how much you will need to wager will be displayed along with any withdrawable balance.

b) Wagering order: When you have an active bonus, the amounts you wager will be deducted from your total balance in the following order:

i. From any net winnings (over the amount of your bonus and including winnings from other types of rewards); and
ii. Then from your bonus; and
iii. Then from any other funds (including any cash balance).

c) Withdrawal: You cannot withdraw your bonus or any winnings won when wagering with your bonus until you have completed the wagering requirements. Withdrawals of winnings won when wagering with a bonus may be subject to a delay of up to 36 hours.

5. Depositing: Your deposit balance (if any) is withdrawable at any time during any reward related promotional period.

6. Multiple Accounts: You can only take part in rewards promotions once. If we detect that any member has created more than one account (including in order to take part in rewards promotion multiple times, in breach of these Rules) we shall be entitled to close any such accounts (and void any rewards and related winnings).

7. Compliance with terms: By accepting any reward, you agree to be bound by these Reward Rules and any applicable rules made available to you before or on accepting a reward. You must also comply with the website terms and conditions at all times, specifically clauses 8.1. Failure to comply with the website terms and conditions will automatically render any reward offered to you as void.


WELCOME OFFER RULES

Start Date: 28/03/2018

1. If you are a new member, you will be eligible to receive:

  1. 30 free spins (1p coin size, maximum lines) for the game Paper Wins (“Free Spins”); and
  2. 200 free bingo tickets, with no specified value (“Free Bingo Tickets”).

2. To be eligible for this promotion, you must successfully complete the following criteria (the “Qualifying Requirements”):

  1. register as a member of this website, which means that you must accept our website terms and conditions (which can be found here);
  2. make a first deposit of at least £10;
  3. opt in to this promotion on making your first deposit; and
  4. wager at least £10 in cash on any game(s).

3. You have 30 days from when you make your first deposit and opt in to complete the Qualifying Requirements and play any Free Spins and any Free Bingo Tickets before they expire.

4. If you do not opt in to this promotion when you make your first deposit, you will not be eligible to opt in and receive Free Spins or Free Bingo Tickets retrospectively.

5. Free Bingo Tickets:

  1. can be used on any bingo game on the website, with the exception of Session Bingo and Bingo Winners Club (and we reserve the right to amend these Rules in the future to exclude additional bingo games, including new bingo games);
  2. have a maximum value of £50 (if used to buy 25p tickets) and a minimum value of £2 (if used to buy 1p tickets); and
  3. can only be used for buy-in to the next game available at the time of ticket redemption, and not to advance buy or to bulk buy tickets.

6. You can only take part in this promotion once. If we detect that any member has created more than one account (including in order to take part in this promotion multiple times, in breach of these Rules) we shall be entitled to close any such accounts (and void any Free Spins Free Bingo Tickets and related winnings).

7. Your deposit balance (if any) is withdrawable at any time during this promotion.

8. We aim to make Free Spins and Free Bingo Tickets available instantly when you complete the Qualifying Requirements, but please allow up to 72 hours in the case of technical difficulties.

9. If you opt in to this promotion, you agree to comply with the website terms and conditions and these Rules at all times. Failure to comply with the website terms and conditions and these Rules may render Free Spins, Free Bingo Tickets and related winnings in your member account void, and we reserve the right to close your member account.


REWARD POINTS RULES

PLEASE NOTE: these Rules were updated on 25th September 2017.

1. How to earn Reward Points: By setting up a member account, you also activate a Reward Points account in which you will generate Reward Points every time you win on any Heart Bingo product.

2. Rate Reward Points are earned: You will earn one (1) Reward Point for every £5 you win on any bingo games or £20 you win on any non-bingo games.

3. Redeeming Reward Points: Reward Points can be converted to cash in the Reward Station at a rate of £0.01 for every one (1) Reward Point.

4. Converting Reward Points to cash: The minimum number of Reward Points you can convert to cash at any one time is one (1) Reward Point (which converts to £0.01). Converted cash will be credited directly into your member account.

5. Conversions are final: All conversions are final and cannot be reverted. Once you have converted your Reward Points to cash, we can't change them back into Reward Points. Please make sure you are certain before you choose to redeem your Reward Points.

6. Expiry of Reward Points: Reward Points will expire ninety (90) days after the last win recorded by us on your member account. To maintain your Reward Points balance, you must earn a minimum of one (1) Reward Point within ninety (90) days of earning your previous Reward Point (this means that within ninety (90) days of earning a Reward Point, you must win a minimum of: (a) £5 on bingo; or (b) £20 on non bingo games).

7. Changes to the rate Reward Points are earned: We may change the rate at which members collect Reward Points at any time on notice to you.

8. Changes to redeeming Reward Points: We may withdraw, amend or add redemption options at our discretion. If we withdraw, amend or add a redemption option, we will fulfil any outstanding redemption orders, and we will notify you of any such changes before they take effect.

9. Closure of Reward Points account: We may close a Reward Points account linked to a member account that is suspended or closed or where we believe Reward Points have been earned fraudulently. We may withhold or cancel any Reward Points in any such account.

10. Restrictions: Reward Points can only be redeemed on this website and cannot be transferred between member accounts.

11. Member accounts: Reward Points will be forfeited if players are found to have more than one member account.

12. These Reward Points Rules: By participating in the Reward Points scheme, you agree to be bound by these rules and that our decisions are final and binding in all respects.

13. Website terms and conditions: You must comply with the website terms and conditions at all times. Failure to comply with the website terms and conditions will automatically render any Reward Points in your member account void.


REFER A FRIEND RULES

Please note: These rules were updated on 27 February 2018.

1. If you wish to apply for the Refer a Friend promotion, you must ensure that each of the friends whose names and email addresses you are supplying have consented to receive a referral (by email or social media communication) and are aged 18 or over.

2. You will only be eligible for the Refer a Friend promotion if:

a. you:
i. have deposited and wagered on this website on at least one occasion; and
ii. comply with these rules and the website terms and conditions;

b. your friend:
i. successfully registers as a member of this website (which includes, but is not limited to passing our internal age verification and identity checks);
ii. selects the same currency as you;
iii.deposits a minimum of £10; and
iv. wagers a minimum total of £20 and satisfies the wagering requirements (see the Refer a Friend Wagering Rules in paragraph 12 below). 3. Once all requirements as set out in paragraph 2 above have been met, you will receive a £20 credit to your account balance. Please allow up to 72 hours for this to appear in your account balance.

4. Both your and your friend’s deposit balance (if any) are withdrawable at any time during this promotion.

5. Your entry into this promotion will be rendered void if your friend withdraws their deposit, or you or your friend close your member accounts before all of the requirements in paragraph 2 above have been met, or after those requirements have been met, but before your member account has been credited.

6. Your friend will not be able to use Paysafecard as a payment method at any time.

7. You can successfully refer a maximum of fifteen (15) friends.

8. You are not permitted to refer yourself or other existing members of this website to the Refer a Friend promotion.

9. Multiple accounts are not permitted and the Refer a Friend reward is not transferable between member accounts.

10. You can follow each of your friends’ progress in meeting their wagering requirements on the “Refer a Friend” section of this website. You must ensure that all your referred friends have consented to you following such wagering progress before you refer them.

11. Your friend will also be eligible to receive the Welcome Offer upon registration as a member (subject to your friend opting-in to the Welcome Offer and their compliance with the Welcome Offer Rules).

12. Refer A Friend Wagering Rules: Wagering is when you place a cash bet on a game. Wagering on different games contributes different amounts towards your friend’s wagering requirements on their first deposit following registration.

To receive your Refer a Friend bonus, your friend will need to wager a minimum of £20 to meet their wagering requirements. Wagering on different games contributes different amounts towards your friend’s wagering requirements. Any wagering using free spins will not contribute towards the wagering requirements. This means that some games contribute towards their wagering requirements more than other games. For example, your friend will need to wager more on non-Bingo games than Bingo games (except where mentioned below) to meet the wagering requirements: wagers on Bingo games (except where mentioned below) will contribute 100% of each wager towards their wagering requirements, wagers on Slots will contribute 10% of each wager towards their wagering requirements, wagers on Instant and Casino games (except where mentioned below) will contribute 5% of each wager towards their wagering requirements, whilst wagers on Roulette Splendide and Roulette Lite will contribute 2.5% of each wager towards their wagering requirements.

All wagers on Blackjack and Super Snap do not contribute to any wagering requirements.

The table below sets out: (a) the percentage that wagers on each game contribute towards the wagering requirements; and (b) an example setting out the amount that a £10 wager will contribute on each game:

Game Percentage of each wager on the game that will contribute towards your wagering requirements EXAMPLE: Contribution that a £10 wager will make to your total wagering requirements

Bingo (except where mentioned below)

100%

£10.00

Slots

10%

£1.00

Instant and Casino games (except where mentioned below)

5%

£0.50

Roulette Splendide and Roulette Lite

2.5%

£0.25

Blackjack, Super Snap, all other games

0% (no contribution)

£0.00 (no contribution)